Work On Your Delivery
Uggggh, recently I’ve been having problems getting things delivered to our condo. I’m not sure what is with DHL and Fedex, but lately they’ve been failing me. Fedex apparently could not get into our building, and we had to pick up the package from their facility. What was supposed to be 2nd day delivery effectively turned into next week pick up.
Bunky and I were told our building is hard to get into. This is not true. Other than the guard sharks with frickin’ laser beams on their head, it’s pretty easy to deliver a package. UPS and USPS have no problems. The inside lobby has a sign next to the call box with instructions on how to reach the building manager, who can receive packages. As for getting into the parking lot, even if you didn’t know the number (and I think they should put a sign out by the parking gate also), you can just park in the ungated lot and walk over to the front door. It’s seriously less than 10 parking spaces away. Some people have longer driveways.
Anyway, I’ve been trying to get a power adapter for the laptop. These Dell adapters are teh sux, and from the pages of bad reviews, it seems the problem is widespread. They rarely last longer than a year, and consistently flake out. Unfortunately, you have to get proprietary cords, and you can’t really use the laptop without a way to charge the laptop. DHL failed me in it’s “next day” delivery, and now it’s been 5 days since I was supposed to receive the package. They didn’t even leave those attempted delivery stickers. I called both DHL and Dell to complain, and Dell refunded me the $16 shipping charge. That’s nice, but I’d rather have gotten the cord the next day.
By Velius, 3/5/2007 @ 12:24 pm
This is basically an industry standard. Using proprietary technology “forces” customer loyalty.
By Catnip, 3/5/2007 @ 12:39 pm
You should call up FEDEX and say, since you can’t deliver, I am going to switch to UPS forever. That oughta give them something to think about.
By Kabitzin, 3/5/2007 @ 12:54 pm
Well, both times we called up the delivery peeps and then contacted the company we had bought the items from. In both cases we were given a discount (got $17 off the Fedex-ed item, I believe… shipping was free that time), which comes off somebody’s bottom line. I imagine if this happens often enough, the company will want to use a different shipper.
Or, they just don’t care =(.
By Velius, 3/5/2007 @ 1:32 pm
Just tell them that the cord wasn’t for a laptop, but a proprietary artificial heart for your relative. Tell them that because of the lateness in delivery, you are suing them for negligence and wrongful death. I am sure that will get them rattled. Maybe create some phony death certificates and village paper headlines or something.
By Kungfucius, 3/5/2007 @ 7:04 pm
Are you talking about the power adaptor for Bunky’s laptop that you bought a few years ago? I’m going on year 2.5 on my 700m and the power adaptor hasn’t caused me that much grief *knocks on wood*, although the battery is on its way out.